Refund and Returns Policy

Thank you for shopping with us! We are committed to ensuring that you are completely satisfied with your purchase. Please review our refund and return policy below for information on how we handle returns and refunds.

1. Return Eligibility

• Return Window: You may return unopened, unused products within 3 days of the delivery date for a refund or exchange. Items must be in their original packaging and condition.
• Non-Returnable Items: Due to health and safety regulations, we do not accept returns or exchanges on opened, used, or perishable products. This policy helps maintain the quality and safety of our products.

2. Initiating a Return

• Contact Us: To initiate a return, please contact our customer service team Support@woodsessentials.com /9870191902. Provide your order number and details of the item(s) you wish to return.
• Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the product. Returns without an RMA number may not be accepted.

3. Return Shipping

• Shipping Costs: Customers are responsible for return shipping costs, unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance to ensure that your returned item reaches us.

4. Refund Process

• Inspection and Processing: Once we receive and inspect your returned product, we will process your refund. The refund will be issued to the original payment method.
• Processing Time: Refunds may take up to 3 business days to appear in your account after processing.

5. Defective or Incorrect Items

• Reporting Issues: If you receive a defective or incorrect item, please contact us within 3 days of receiving your order. We will arrange for a replacement or refund at no additional cost to you.
• Documentation: For defective products, please provide photos or a description of the issue to help us expedite your claim.

6. Exchanges

• Exchange Policy: If you wish to exchange an item for a different size, color, or product, please follow the return process and place a new order for the replacement item. Returns for exchanges must adhere to the same return eligibility criteria as listed above.

7. Contact Us

If you have any questions or need assistance with your return or refund, please reach out to our customer service team at Support@woodsessentials.com /9870191902. We are here to help and ensure your satisfaction.

8. Policy Updates

We reserve the right to update or modify this refund and return policy at any time. Any changes will be posted on our website, and the revised policy will apply to all returns and refunds processed after the effective date of the update.

Thank you for choosing Woods Essentials We appreciate your Purchase!