Need Help? Common Questions Answered

FREQUENTLY ASKED QUESTIONS

How long does it take to process my order?

Orders are processed within 2-3 business days, excluding weekends and holidays. If there is a high volume of orders, we will notify you if there are any delays.

 

What shipping options do you offer?

We offer Standard Shipping (5-7 business days), Expedited Shipping (3-5 business days), and Overnight Shipping (2-3 business days). Shipping rates are calculated at checkout based on the weight, dimensions, and destination of your order.

Do you ship internationally?

We currently ship within INDIA. For international shipping inquiries, please contact us at Support@woodsessentials.com or call us at 9870191902.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order via our website or the carrier’s website.

What should I do if my order is delayed, lost, or damaged?

If your order is delayed, lost, or arrives damaged, please contact us at Support@woodsessentials.com or 9870191902. For damaged items, kindly provide photos or videos of the packaging and the damaged product to help us resolve the issue.

Can I return or exchange a product?

We accept returns on unopened, unused products within 3 days of delivery. Opened or used items are non-refundable. Please visit our Return Policy page or contact us for more details on the return process.

Who is responsible for return shipping costs?

Customers are responsible for return shipping costs. We recommend using a trackable service to ensure the safe return of your items.

What if I receive a defective or incorrect item?

If you receive a defective or incorrect product, please notify us within 2 days of receiving the item. We will arrange a replacement or refund at no additional cost to you.

How long does it take to receive a refund?

Once we receive and inspect the returned product, refunds will be processed and issued to the original payment method. Refunds may take up to 5 business days to appear in your account.

How can I contact customer support?

If you have any questions or need assistance, you can reach us at Support@woodsessentials.com or call us at 9870191902. Our team is here to help!

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